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One Answer Taxi Insurance - Terms of Business |
About us 1 Answer Insurance Services Ltd of Unit A1 Chaucer Business Park, Dittons Road, Polegate, East Sussex BN26 6JF is authorised and regulated by the Financial Services Authority. Our FSA Firms Registration Number is 432453. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies. You can check these details on the FSA's Register by visiting the FSA's website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Your duty of disclosure Your insurance is based upon the information provided to the insurance company. When you take out, renew or alter any policy, you must ensure that all such information is complete and accurate and that any facts which may influence the insurer's decision to accept the policy and/or what terms are applied must be disclosed. Any changes in information should be notified to us immediately, please do not wait until renewal. Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid. Protecting your information All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance or where we are required by law. Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to The Compliance Manager at the above address. How to claim Please refer to your policy summary or your policy document if you need to notify a claim. You should contact our claims management company as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01323 481444. Fees and charges Please refer to our tariff of administration charges for fees payable under this Terms of Business Agreement. These charges will apply for fees payable if you instruct us to carry out a mid-term adjustment, renewal, cancellation or other work on your behalf. Instalment customers 1 Answer Insurance Services Ltd offer a facility to pay for your insurance through a credit loan company who set up an agreement to spread the cost of your insurance over several months. In this instance, your premium is paid by the credit company and your monthly payments are to repay the loan with them. Please note that your loan is not directly connected to your insurance company and you must meet the monthly repayments, regardless of any changes to, or cancellation of your insurance policy. If you have any questions with regards to the credit agreement, please contact us on 01323 481444. Our Earnings You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business. Protecting your money Prior to your premium being forwarded to the insurer, and for your protection, we hold your money as an agent of the insurer (in which case your policy is treated as being paid for). We may transfer your money to another intermediary in some cases. However your money will be protected at all times because of the requirements of FSA rules. We also reserve the right to retain interest earned on this account. By accepting this Terms of Business Agreement, you are giving your consent for us to operate in this way. How to cancel You may have a statutory right to cancel a policy you take out through us within a short period, known as the ''cooling off period''. Please refer to your policy summary or your policy document for further details. If you cancel within the statutory cancellation period (where this applies) you will receive a pro rata refund of premium from the insurer. Insurers are also entitled to make an administrative charge. In addition, we may keep an amount which reflects the administrative costs of arranging and cancelling the policy. Our new business arrangement fee or renewal charge and any credit card handling charge made for arranging your insurance policy will not be refunded. Full details of our charges are given in our tariff of administration charges. Cancellation of optional extra policies If you cancel your insurance, any associated optional extra policies you purchased will not be cancelled unless you ask us at the same time. Refunds Any refund due will be allowed as a rebate to you at the net amount given by the insurer, minus our initial commission and our £100 cancellation charge. If there are any outstanding monies due to us on your account, this will be deducted from the refund given by the insurer. Please note that if you are paying by direct debit through a credit company, you will have to settle any outstanding balance with them. No refund will be allowed if there is an outstanding claim or if a fault claim is made on your policy. If you change your policy risk to something that is unacceptable to your insurer, you will receive a pro rata refund at the net amount given by the insurer, minus our initial commission and our £100 cancellation charge. Your insurer will require written evidence that you have insured your vehicle elsewhere to allow a pro rata refund. Tariff of Charges In addition to the premiums charged by insurers, we normally make charges to cover the administration of your insurance. Full details of our standard charges are here and the charges will be confirmed with you before any chargeable commitment is made with 1 Answer Insurance Services Ltd.
For payments by instalments, a minimum deposit of 20% is required. This applies to annual policies only, minimum premiums apply. It is not economical or practical to issue refund cheques of small amounts. Where a transaction would result in a refund to you from us of less than £3.00 this amount will be retained by us as an additional service charge. Introducer Arrangements A third party may have introduced you to us and for this the introducer may be paid a fee by 1 Answer Insurance Services Ltd. Similarly with your consent, we may introduce you to other third parties, for which the third party may pay us a fee. Complaints It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact The Customer Service Manager at the above address or call 01323 481444. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0 234 567 and further information is available at http://www.financial-ombudsman.org.uk/. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. Compensation arrangements We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk/. |
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